About Admin Orders

Admin Orders are similar to a standard Customer Order, but with a few extra steps included. This is to allow Admin Users to be able to process bookings on behalf of customers.

Starting an Admin Order

There are several methods to start an Admin Order, these include:

  • Clicking Start Booking button at the top of the Admin menu
  • Starting a booking on the Front-End of the booking system.
  • Clicking New Booking within the Manage Event window of the Admin Calendar
  • Clicking on the Rebook Button () on the Orders Screen or Customer Screen
  • Selecting Make a Booking from the Actions Menu on a Customer Profile

Admin Booking Process

Follow these steps from your Admin page to make an Admin booking.

  1. Click Start Booking
  2. Select which Product you want to book
    2.1 You can use the Filters on the left of the screen to find specific Product Types and Locations
  3. Enter an E-mail Address
    3.1 You can enter a new E-mail at this point, if the customer is not already on your system
    3.2 You can search for existing Customers by E-mail or Name, and select them as applicable
  4. If you want to process an order in the past, you can select the date from the Selected Date option that's provided.
    4.1 If you are processing an Order in the past, you have the option to use the pricing from the event date, or today's date via the switch provided.
  5. Select the applicable order items
  6. Proceed through the Basket Page
    6.1 You can apply Promocodes as per usual on the Basket Page
  7. Fill out the Purchaser and Participant Details on the Billing Page
    7.1 If you have selected an existing Customer, the Purchaser fields should already be filled out.
    7.2 If you have selected an existing Customer, any previously used Participants will be offered in the dropdowns where applicable.
  8. Apply relevant Transactions against the Order to either Complete it, or create a Provisional Order.

The Billing Admin page

Admin users of Booking Live have access to the Billing Admin page during the booking process. This page is only visible to Admin users of the booking system, and not general customers. On this page, you can add in non-card transactions using the options provided at the top of the page. Additionally, you can use the "Complete with Card" button at the bottom of the page to go through to your Payment Gateway. Finally, you can opt to complete the order as a Provisional Order, which will allow the Customer to pay the outstanding balance through their MyAccount.

Back-dating Bookings

When using Single Event type products it is possible to back-date bookings if needed via the More Options dropdown on the Start Booking screen. Clicking this will reveal two additional options; the ability to set a date in the past for a booking, and an option for which price should be used (if prices have changed since that date):

Clicking on the date field will load a calendar, once you have selected a new date this will be shown and will be used as the 'mock' date for when the order was taken.

The "Use Current Pricing" option allows you to choose between using today's pricing for this order or, if there was a different price on the date set, to use the pricing that was in place on that date instead.