Helpdesk

Quick guides 8

• New Freshdesk User Guide
• Logging In
• Getting Started
• Editing an existing Order - Best practice
• Setting up an Event

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FAQs 10

• How to stop taking bookings
• "Details have already been used, please enter new details"
• How do I add an Upsell to a Product?
• How do I link from my website to the booking system?
• Who can access the MyAccount?

View all 10

General Settings 3

• General Settings
• How to select the start day in 7-Day Calendar View
• How to increase the amount of Events bookable in an Event Series

Products 25

• Products
• Single Event Products
• Product Prerequisites
• Multi-Event Products
• Availability Product

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Events 10

• What is an Event?
• Create & Adding Events
• Add Simple Events
• Create Multi Events
• Seasons

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Locations and Resources 4

• What are Locations and Resources?
• How to set up Locations and Resources
• About Sub-Resources
• How to set up Sub-Resources

Promotions 2

• Promotions (Settings)
• Promotion Examples

Notifications 5

• Email Messages
• SMS Messages
• Set up a Sendgrid Authentication
• How to change the “From” email address
• How to set up Email notifications

Organisations 4

• Organisations
• Organisation Roles
• Organisation Settings
• How to create an Organisation

Finances 6

• MOTO Payment Gateways
• Finance Settings
• Accounting Codes / VAT
• Enabling Childcare Vouchers
• Childcare Voucher Settings

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Booking Pages 7

• Page Settings
• About Booking Forms
• Booking Form FAQs
• Booking Form Fields
• Creating Custom Fields

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Add-ons 6

• Mail Chimp
• Webhooks
• Postcode Lookups
• SMS Credits
• Sage50

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Langauge 1

• Language Strings

Users 3

• Adding new Admin users
• Disabling Admin users
• How to filter a Users view by Location

Vouchers 6

• Voucher Products
• Voucher Design guidelines
• Voucher Redemption Process
• Adding single and multiple External Voucher codes
• Internal Product Voucher set up

View all 6

Security 2

• Add/Update Admin User Groups
• Security Groups Overview

Supported Payment Gateway Integrations 11

• Adelante SmartPay Gateway
• Smartpay
• Civica
• DataCash WhiteLabel Gateway
• CardSave Gateway

View all 11

Recommended Payment Gateway Integrations 4

• Opayo (aka SagePay) Payment Integration
• Stripe Payment Integration
• Worldpay Payment Integration
• WorldPay WPG Corporate Gateway

Admin Bookings 1

• Admin Orders

Customers 4

• Customers
• Editing Customers
• Merging Customers
• How to renew a Membership as an Admin

Customer Password 1

• Customer Password

Reports 3

• About Reports
• Create a Custom Report
• Exporting Reports into a preset .xls template

Page Editor 9

• Manage Content
• Widgets
• Template Page
• Basic Page
• User Defined Forms

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Admin Calendar 3

• Admin Calendar
• Admin Calendar Colours
• How to Check In

Orders 5

• Editing Orders
• Custom Order Statuses
• Order Statuses
• Order Log
• How to Issue a Refund

BookingLive Glossary 1

• BookingLive Glossary

Release Notes 95

• Release Notes - Enterprise Version 3.62
• Release Notes - Enterprise Version 3.61
• Release Notes - Enterprise Version 3.60
• Release Notes - Enterprise Version 3.58 - 3.58.18
• Release Notes - Enterprise Version 3.58

View all 95

API 20

• API
• API - Start Order
• Create Hashstring and payload to call API
• API - Get Order Details
• API - Set order notification

View all 20

EPOS 4

• Using EPOS
• Installing EPOS
• EPOS Config
• Sales

JSON Feed 1

• JSON Feed

My Account 6

• My Account - Profile
• My Account - Events & Bookings
• My Account - Emails
• My Account - Documents
• My Account - Orders

View all 6

SSO 1

• Single Sign On / SSO / OAuth Login

Known Issues / Workarounds 1

• Event Upsells not a checkbox

Zapier 4

• How to create a Zap
• How does Zapier work?
• What is Zapier?
• How does Zapier add value?

Documentation 2

• GDPR
• Accessibility Statement