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Knowledge base
Hot Topics
Quick guides
7
New FreshDesk user guide
Logging In
Getting Started
Editing an existing Order - Best practice
Setting up an Event
See all 7 articles
FAQs
10
How to stop taking bookings
Error message "Participants details have already been used, please enter new details"
How do I add an Upsell to a Product?
How do I link from my website to the booking system?
Who can access the MyAccount?
See all 10 articles
Settings
General Settings
3
General Settings
How to choose the first day that shows on 7 Day Calendar View Product View
How to increase the amount of Events bookable in an Event Series
Products
25
Products
Single Event Products
Product Prerequisites
Multi-Event Products
Availability Product
See all 25 articles
Events
10
What is an Event?
Create & Adding Events
Add Simple Events
Add Event Series
Seasons
See all 10 articles
Locations and Resources
4
What are Locations and Resources?
How to set up Locations and Resources
About Sub-Resources
How to set up Sub-Resources
Promotions
2
Promotions (Settings)
Promotion Examples
Notifications
5
Email Messages
SMS Messages
Set up a Sendgrid Authentication
How to change the “From” email address
How to set up Email notifications
Organisations
4
Organisations
Organisation Roles
Organisation Settings
How to create an Organisation
Finances
6
MOTO Payment Gateways
Finance Settings
Accounting Codes / VAT
Enabling Childcare Vouchers
Childcare Voucher Settings
See all 6 articles
Booking Pages
7
Page Settings
About Booking Forms
Booking Form FAQs
Booking Form Fields
Creating Custom Fields
See all 7 articles
Add-ons
6
Mail Chimp
Webhooks
Postcode Lookups
SMS Credits
Sage50
See all 6 articles
Langauge
1
Language Strings
Users
3
Adding new Admin users
Disabling Admin users
How to filter a Users view by Location
Vouchers
6
Voucher Products
Voucher Design guidelines
Voucher Redemption Process
Adding single and multiple External Voucher codes
Internal Product Voucher set up
See all 6 articles
Security
2
Add/Update Admin User Groups
Security Groups Overview
Payment Gateway Integrations
Supported Payment Gateway Integrations
13
Opayo (aka SagePay) Payment Integration
Stripe Payment Integration
Adelante SmartPay Gateway
Smartpay
Civica
See all 13 articles
Start Booking
Admin Bookings
1
Admin Orders
Customers
Customers
4
Customers
Editing Customers
Merging Customers
How to renew a Membership as an Admin
Customer Password
1
Customer Password
Reports
Reports
3
About Reports
Create a Custom Report
Exporting Reports into a preset .xls template
Page Editor
Page Editor
9
Manage Content
Widgets
Template Page
Basic Page
User Defined Forms
See all 9 articles
Admin Calendar
Admin Calendar
3
Admin Calendar
Admin Calendar Colours
How to Check In
Orders
Orders
5
Editing Orders
Custom Order Statuses
Order Statuses
Order Log
How to Refund a Sage or Stripe payment
Other articles
Glossary
1
Glossary
API
19
API
API - Start Order
Create Hashstring and payload to call API
API - Get Order Details
API - Set order notification
See all 19 articles
EPOS
5
Using EPOS
Installing EPOS
Cashier Sessions
EPOS Config
Sales
JSON Feed
1
JSON Feed
My Account
6
My Account - Profile
My Account - Events & Bookings
My Account - Emails
My Account - Documents
My Account - Orders
See all 6 articles
SSO
1
Single Sign On / SSO / OAuth Login
Release Notes
81
Release Notes - Enterprise Version 3.31
Release Notes - Enterprise Version 3.30
Enterprise from 3.13.1 to 3.17.4
Release Notes - v3.18
Release Notes - v3.17.2
See all 81 articles
Known Issues / Workarounds
1
Event Upsells not a checkbox
Zapier
4
How to create a Zap
How does Zapier work?
What is Zapier?
How does Zapier add value?
Documentation
1
GDPR