Helpdesk

Quick guides 6

• Logging In
• The booking journey
• Setting up an Event
• New FreshDesk user guide
• How to redeem a voucher for an Admin Order

See all 6 articles

FAQs 8

• Error message "Participants details have already been used, please enter new details"
• How do I add an Upsell to a Product?
• How do I link from my website to the booking system?
• Who can access the MyAccount?
• How do I find the ID for my Products?

See all 8 articles

General Settings 2

• General Settings
• How to choose the first day that shows on 7 Day Calendar View Product View

Add-ons 6

• Mail Chimp
• Webhooks
• Postcode Lookups
• SMS Credits
• Sage50

See all 6 articles

Products 21

• Products
• Single Event Products
• Product Prerequisites
• Multi-Event Products
• Availability Product

See all 21 articles

Events 9

• What is an Event?
• Create & Adding Events
• Add Simple Events
• Add Event Series
• Seasons

See all 9 articles

Locations and Resources 4

• What are Locations and Resources?
• How to set up Locations and Resources
• About Sub-Resources
• How to set up Sub-Resources

Promotions 2

• Promotions (Settings)
• Promotion Examples

Notifications 5

• Email Messages
• SMS Messages
• Set up a Sendgrid Authentication
• How to change the “From” email address
• How to set up Email notifications

Organisations 4

• Organisations
• Organisation Roles
• Organisation Settings
• How to create an Organisation

Finances 21

• MOTO Payment Gateways
• Finance Settings
• Sagepay Initial setup
• Setting up Sagepay
• Stripe Initial Setup

See all 21 articles

Booking Pages 7

• Page Settings
• About Booking Forms
• Booking Form FAQs
• Booking Form Fields
• Creating Custom Fields

See all 7 articles

Langauge 1

• Language Strings

Users 2

• Adding new Admin users
• Disabling Admin users

Vouchers 6

• Voucher Products
• Voucher Design guidelines
• Voucher Redemption Process
• Adding single and multiple External Voucher codes
• Internal Product Voucher set up

See all 6 articles

Security 2

• Add/Update Admin User Groups
• Security Groups Overview

Admin Bookings 1

• Admin Orders

Customers 3

• Customers
• Editing Customers
• Merging Customers

Customer Password 1

• Customer Password

Reports 2

• About Reports
• Create a Custom Report

Page Editor 8

• Manage Content
• Widgets
• Template Page
• Basic Page
• User Defined Forms

See all 8 articles

Admin Calendar 2

• Admin Calendar
• Admin Calendar Colours

Orders 5

• Editing Orders
• Custom Order Statuses
• Order Statuses
• Order Log
• How to Refund a Sage or Stripe payment

Glossary 1

• Glossary

API 16

• API
• Direct booking process
• API - Start Order
• API - Get Order Details
• API - Add To Order

See all 16 articles

EPOS 5

• Using EPOS
• Installing EPOS
• Cashier Sessions
• EPOS Config
• Sales

JSON Feed 1

• JSON Feed

My Account 6

• My Account - Profile
• My Account - Events & Bookings
• My Account - Emails
• My Account - Documents
• My Account - Orders

See all 6 articles

SSO 1

• Single Sign On / SSO / OAuth Login

Release Notes 58

• Release Notes - v3.12
• Release Notes - v3.11.4
• Release Notes - v3.11.3
• Release Notes - v3.11.2
• Release Notes - v3.11.1

See all 58 articles

Known Issues / Workarounds 1

• Event Upsells not a checkbox

Zapier 4

• How to create a Zap
• How does Zapier work?
• What is Zapier?
• How does Zapier add value?