This guide will take you through the process of redeeming Vouchers via BookingLive.


Step 1: Receive the Voucher Code

Once a Voucher has been purchased, the Purchaser will receive a confirmation email, which will contain the Voucher Code and redemption instructions.

This code can then be passed on to the intended recipient as deemed necessary by the Purchaser.


Step 2: Start the redemption process

To start the redemption process, the person who is using the code will need to use an Internet Browser and go to the web page: https://yourbookingsystem.bookinglive.com/redeem

The person redeeming the voucher then enters the code in the provided box and then clicks on the “Validate Voucher button.

The process then splits after this point, depending on if the voucher is a Cash Voucher or a Product Vouchers (see below)


CASH VOUCHERS

Step 3: Confirm Voucher details

Once the user has Validated their voucher, they will be presented with details about the voucher. This will allow them to:

  1. Remove the voucher from the basket.
  2. Continue on to the Booking Journey.
  3. Redeem an additional voucher.


Step 4: Booking Journey

Assuming that the User has clicked the “Continue” button, they then continue through the Booking Journey as per usual.

Once they reach the Basket Page, they will then see a transaction line indicating that the Voucher value has been taken into consideration and been applied against the order total.

From here, they continue the Booking Journey as per usual, and pay any remaining balance at the appropriate point.


PRODUCT VOUCHERS

Step 3: Confirm Voucher details

Once the user has Validated their voucher, they will be presented with details about the voucher. This will allow them to:

  1. Book the Product(s) available for this Voucher.
  2. Remove the Voucher from the basket.
  3. Continue shopping elsewhere on the booking system.
  4. Redeem another voucher.


Step 4: Booking Journey

Assuming that the User has clicked the “Book Now” or “Continue Shopping” buttons, they then continue through the Booking Journey as per usual.

Once they reach the Basket Page, they will then see a transaction line indicating that the Voucher value has been taken into consideration and been applied against the order total.

From here, they continue the Booking Journey as per usual, and pay any remaining balance at the appropriate point.