If a customer would like to edit their booking, but they either, don't know or haven't set up their password to access the My Account area the following will help:


  1. After a new customer completes their first transaction they will receive an email asking them to set up a password
  2. If this email is ignored the customer will still have a profile but will have never set up a password
  3. Advise the customer to access the My Account page and follow the "I've lost my password" link to set up a password