Processing a refund is a straightforward approach that ensures customer satisfaction when an order needs to be reversed.
Below is a detailed guide to assist you through the refund process efficiently:
- Logon to Admin > Orders
- Locate and select the order you wish to refund by using the search of filter options
- Find the payment you'd like to refund under the Transactions heading
- Click the Magnifying glass on the right
- Click Refund
Important Notes:
- Some payment gateway integration does not support automatic refunds. You will need to manually process the refund via your payment gateway account.
- Issuing a refund does not cancel the BookingLive order. Should you need to cancel the order, click on Actions > Cancel Order > Confirm.
Additional Considerations
After processing the refund, consider communicating with the customer to inform them about the status of their refund. Transparency can enhance customer trust and loyalty.
Overall, paying meticulous attention to detail during the refund process can foster positive customer experiences, even in situations where a transaction requires reversal. Should you encounter any issues during the refund process, consider consulting the help documentation provided by Sage or Stripe, or reach out to their customer support for assistance.