FAQs

Error message "Participants details have already been used, please enter new details"
When booking for someone who already has an account in BookingLive please ensure you select Buying for someone else, then use the Select participant search ...
Fri, 14 Jun, 2019 at 2:04 PM
How do I add an Upsell to a Product?
To add a Product Upsell, you will first need to create the Upsell Product, and then link it onto the products that will include that upsell. Have a look a...
Mon, 13 Aug, 2018 at 5:01 PM
How do I link from my website to the booking system?
here are two methods of linking to the Booking System. Link to a page within the CMS that has a Product Display Widget Link directly to a product's ...
Mon, 13 Aug, 2018 at 5:02 PM
Who can access the MyAccount?
When details are entered into a Booking Form as part of a completed Order, a Member Record is created for that person. If they have an Email Address, then t...
Mon, 15 Oct, 2018 at 4:46 PM
How do I find the ID for my Products?
The Product ID is the unique identifier for your Products. To find the ID, from your Admin Menu Click SettingsĀ > Product Locate and Click the Product ...
Fri, 12 Jul, 2019 at 3:59 PM
How can I stop bookings X days before the event?
By default, the booking system allows bookings up to the Start Date & Time of the Event, to prevent bookings being made before that time, you will need ...
Mon, 13 Aug, 2018 at 5:01 PM
Autogenerated Emails
Question: Why do we see auto generated emails within the system? Answer: The Auto-Generated emails are created when you make a booking for a product tha...
Wed, 12 Dec, 2018 at 9:00 AM