A Mail Order/Telephone Order (MOTO) Payment Gateway allows Admin Users of the BookingLive system to take payments over the phone from customers, even when neither the cardholder nor their card is physically present at your place of business. This feature is particularly useful for businesses that provide services or products requiring immediate payment or those that enjoy bespoke booking processes.
Within the BookingLive system, you are able to make a booking on behalf of a customer if they, for example, rang you up. This is done when you're logged into your admin system via yourdomain.bookinglive.com/admin.
To successfully implement this feature in your system, you will first need to copy the initial setup guide for your selected payment gateway and replicate this within the system. This process will result in the presence of two Payment Gateways in your system—one being the conventional payment method and the other designated for MOTO transactions.
When configuring your MOTO Payment Gateway, rather than selecting "Is Default," you should choose the option labelled "MOTO." It is also advisable to append the term "MOTO" to the end of the name of the gateway. Doing so will help you easily identify it within your system. Once you have completed the setup correctly, it should look something like this (as an example):
In case you encounter any challenges or have questions during the setup process, our support team is readily available to assist you. Please do not hesitate to reach out for guidance or clarification on any specific areas of the MOTO Payment Gateway setup.
Always ensure that the relevant security measures are in place while processing MOTO transactions. It is vital to protect customer information and adhere to data protection regulations, ensuring that all payment details are handled with the utmost care and confidentiality.