All of these scenarios take place inside the relevant order in the Orders area of your Admin, you can access this by clicking Orders on the left hand menu then locating the order you wish to edit.


Change the event date but keep the same product:

  1. Select Edit Event from the right hand side of the Product list list within the Order
  2. Select the new date they want to attend
  3. Click Save & Continue


Change the product and event date:


The Edit event option won't allow you to change the product, only the event date. If the customer wants to change the product follow these instructions.

  1. Click Actions > Add to Order
  2. Click Additional booking
  3. Complete the Admin booking process as usual
  4. Remove the Product from the order that is no longer required using thenext to the item


Add a new event and product to an existing order

  1. Click Actions > Add to Order
  2. Click Additional booking
  3. Complete the Admin booking process as usual


Refund an order (Is fully integrated with Stripe and SagePay, with other payment gateways you will need to action the refund directly via the payment gateway after completing these steps)


  1. Locate the transaction in the order under the Transactions heading
  2. Click the Magnifying Glass to the right of the transactions
  3. Click Refund and complete the process