Quick guides

Logging In
To access your admin system, you need a username and password. Usernames and passwords can only be given by the site's administrator. If you don't...
Mon, 13 Aug, 2018 at 3:03 PM
The booking journey
What is the "booking journey?" What we refer to as the "booking journey" is the process that a customer to your site sees and is invol...
Fri, 21 Sep, 2018 at 2:53 PM
Setting up an Event
What is needed? In order to allow someone to book onto an event, you need to have set up the following items in your BookingLive system: Locations Loc...
Thu, 22 Nov, 2018 at 6:14 PM
New FreshDesk user guide
Upon being added to our Support FreshDesk you'll be sent a welcome email inviting you to set up a password to access FreshDesk and our ticketing system...
Fri, 12 Jul, 2019 at 2:45 PM
How to redeem a voucher for an Admin Order
If you want to make an Admin order for a customer using a voucher please follow these steps from your Admin menu. Click Start Booking Click Book on an...
Fri, 2 Aug, 2019 at 10:58 AM
Editing an existing Order - Best practice
All of these scenarios take place inside the relevant order in the Orders area of your Admin, you can access this by clicking Order on the left hand menu th...
Fri, 16 Aug, 2019 at 4:55 PM