It is possible for an Admin to create custom order Statuses that can be used by other Admins to allow for more flexibility in Order tracking.

To access the Order Statuses settings, you will need to go to:

  • Settings
  • General Settings
  • Orders

Status Categories

All of the order statuses fall under several core categories:

  • Completed
  • Provisional
  • Pending
  • Aborted
  • Cancelled
  • Waiting List

Custom Statuses are created within these categories, and an Order that is within one of these categories can be changed to any other status within the same category. The Category that an order is in is generally changed by performing a payment or administrative action (such as Completing a Provisional Order, or Cancelling a Completed Order).

Adding a Custom Status

To add a new status, first scroll to the bottom of the appropriate Category, and then click on the "Add new status" button.

You will then be given the option to select the closest matching System Status, provide a Label (which is displayed to the Customer as well), and choose a (Hexidecimal) Colour for the status button.

For some quick suggestions of colours:

Hex Code




Once you are happy with your new status, click on the Save icon on the right hand side.

Enabling Status in the Search Fields

By default, only certain statuses will appear automatically when loading the Orders section of the admin system. If you want a Status to be included or excluded in this automatic filtering, then you can do so by changing the "In Search" slider for that status.